Our top priority at OCS is to foster safe and fair online gambling standards, while serving as a trustworthy and reliable source of online gambling information for players. That said, if you are unhappy with your treatment at an online casino, have a complaint or an unresolved dispute, such as a denial of winnings or a delayed payment, we want to hear about it. All complaints will be received and addressed through our Complaints Forum. Please register (it's free) and read the head announcement before starting a new complaint thread.
Our team, which has nearly twenty years combined experience reviewing online casinos, will look into all complaints and will serve as an independent dispute mediator for all legitimate disputes. While we cannot guarantee that all disputes will be resolved to the player's liking, our position and connections within the industry, nonetheless, afford us the ability to exercise a degree of influence many other portals cannot, especially with online casinos listed in our directory.
We are pleased to report that all of the online casinos listed in our directory have received hardly if any complaints at all over the years. Of those legitimate complaints that we have received, all have been effectively mediated and resolved.
Online Casino Suite wants to hear your complaints regarding online casinos that are not acting ethical or professional. This information helps us to better provide you with an accurate guide to online casino gambling. Please see our Online Casinos Blacklist for a comprehensive list of gaming properties which we do not recommend opening an account at.
Please note that legitimate disputes are those which do not involve a violation, whether unknowingly or not, of an online casino's posted terms and conditions. Exceptions include non-posted T&C's that have not been made available for the player's perusal, as well as unethical actions "protected" by unreasonable terms and conditions.
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