by Devon Chappell, News Staff Writer

September 17, 2009

It's not very often that a previously approved online casino listed here at OCS gets blacklisted. In fact, it's never happened - until now. The relatively new RTG-powered Lucky 18 Casino had initially launched earlier this year to positive reviews and player feedback. However, since April, Lucky 18 has been the source of a number of player complaints, including non-payment of winnings. While many of these issues were rectified, Online Casino Suite still decided it necessary to issue a warning to players and remove the Lucky 18 Casino Review link from our reviews page.

However, we did not go so far to officially blacklist Lucky 18, thereby giving them an acclaimed place on our updated Online Casinos Blacklist. As is the policy here at OCS, only those online casinos that hold the proper accreditations, including licensing, ongoing regulation, compliant software and efficient customer service, are considered for a review and consequent listing on our Online Casino Reviews page.

The best of the best casinos simply make it to our homepage, and fittingly enough, our Best Online Casinos page. Those online casinos which are not transparent enough and/or operate on unknown software platforms don't even get a second look. But those online casinos which really screw up - and there is evidence to back it up - will certainly earn a place on our Blacklist.

Indeed, Lucky 18 had at one time been given our "Best Online Casino" status. One of the primary reasons was because of an amazing bonus offer they were giving to new players, including that forgotten bunch on the other side of the pond - Uncle Sam's banished children. And perhaps Lucky 18 just got too liberal with giving away money, because it now seems like they can't afford to pay it back.

Recently, the Casino Complaints Department here at OCS [complaints at onlinecasinosuite.com] received two emails from players who said they were attempting to cash out their winnings (legitimate winnings, mind you), but that Lucky 18 was not answering the phone lines, nor returning emails. Both players are owed funds in the thousands, and it is ridiculous that Lucky 18 wouldn't even attempt communicating with the players and advising them of any setbacks or delays. Management has also failed to respond to emails sent from OCS, which simply points to an operation that is on the verge of going under.

Regardless, OCS has vowed to not give up fighting for the rightful earnings owed to these players. If Lucky 18 wants to keep what's left of reputation (although it's pretty shot at this point), or at least attempt some damage control, the owners will respond as they should. If, however, they are hoping these incidents will turn into water under the bridge (poised to do it again when another player wins big and/or their cash flow is running low), Lucky 18 has another thing coming. If you are an online gambler and reading this - Do not gamble at Lucky 18. You're money will really be on the line if you do.

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