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Online Casino News - September, 2009

Previously Approved Casino Placed on Online Casino Suite Blacklist

 

  Seed Newsvine

by Devon Chappell, News Staff Writer

September 17, 2009

It's not very often that a previously approved online casino listed here at OCS gets blacklisted. In fact, it's never happened - until now. A relatively new RTG-powered online casino had initially launched earlier this year to positive reviews and player feedback. However, since April, this online casino has been the source of a number of player complaints, including non-payment of winnings. While many of these issues were rectified, Online Casino Suite still decided it necessary to issue a warning to players and remove the online casino link from our reviews page.

However, we did not go so far to officially blacklist the casino, thereby giving them an acclaimed place on our updated Online Casinos Blacklist. As is the policy here at OCS, only those online casinos that hold the proper accreditations, including licensing, ongoing regulation, compliant software and efficient customer service, are considered for a review and consequent listing on our Online Casino Reviews page.

The best of the best casinos simply make it to our homepage, and fittingly enough, our Best Online Casinos page. Those online casinos which are not transparent enough and/or operate on unknown software platforms don't even get a second look. But those online casinos which really screw up - and there is evidence to back it up - will certainly earn a place on our Blacklist.

Indeed, this online casino had at one time been given our "Best Online Casino" status. One of the primary reasons was because of an amazing bonus offer they were giving to new players, including that forgotten bunch on the other side of the pond - Uncle Sam's banished children. And perhaps the owners just got too liberal with giving away money, because it now seems like they can't afford to pay it back.

Recently, the Casino Complaints Department here at OCS [complaints at onlinecasinosuite.com] received two emails from players who said they were attempting to cash out their winnings (legitimate winnings, mind you), but that the casino was not answering the phone lines, nor returning emails. Both players are owed funds in the thousands, and it is unacceptable that the casino would not even attempt communicating with the players and advise them of any setbacks or delays. Management has also failed to respond to emails sent from OCS, which points to an operation that could be on the verge of going under.

Regardless, OCS has vowed to not give up fighting for the rightful earnings owed to these players. If this online casino wants to keep what's left of their reputation, or at least attempt some damage control, the owners will respond as they should. If, however, they are hoping these incidents will simply become water under the bridge, that simply is not going to happen. If you are an online gambler and reading this - think twice before playing at any of the online casinos on the OCS Blacklist. You're money will really be on the line if you do.


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