Previously Approved Casino Placed on Online Casino Suite Blacklist
by Devon Chappell, News Staff Writer
September 17, 2009
It's not very often that a previously approved online
casino listed here at OCS gets blacklisted. In fact,
it's never happened - until now. A relatively new RTG-powered
online casino had initially launched earlier this year
to positive reviews and player feedback. However, since
April, this online casino has been the source of a number of
player complaints, including non-payment of winnings.
While many of these issues were rectified, Online Casino
Suite still decided it necessary to issue a warning to
players and remove the online casino link from our reviews page.
However, we did not go so far to officially blacklist
the casino, thereby giving them an acclaimed place on our
Online Casinos Blacklist. As is the policy here at
OCS, only those online casinos that hold the proper
accreditations, including licensing, ongoing regulation,
compliant software and efficient customer service, are
considered for a review and consequent listing on our
Online Casino Reviews page.
The best of the best casinos simply make it to our
homepage, and fittingly enough, our
Best Online Casinos page. Those online casinos which
are not transparent enough and/or operate on unknown
software platforms don't even get a second look. But
those online casinos which really screw up - and there
is evidence to back it up - will certainly earn a place
on our Blacklist.
Indeed, this online casino had at one time been given our "Best
Online Casino" status. One of the primary reasons was
because of an amazing bonus offer they were giving to
new players, including that forgotten bunch on the other
side of the pond - Uncle Sam's banished children. And
perhaps the owners just got too liberal with giving away
money, because it now seems like they can't afford to
pay it back.
Casino Complaints Department here at OCS [complaints
at onlinecasinosuite.com] received two emails from
players who said they were attempting to cash out their
winnings (legitimate winnings, mind you), but that the
casino was not answering the phone lines, nor returning
emails. Both players are owed funds in the thousands,
and it is unacceptable that the casino would not even
attempt communicating with the players and advise them of any
setbacks or delays. Management has also failed to
respond to emails sent from OCS, which points to
an operation that could be on the verge of going under.
Regardless, OCS has vowed to not give up fighting for
the rightful earnings owed to these players. If this
wants to keep what's left of their reputation, or at least attempt some
damage control, the owners will respond as they should.
If, however, they are hoping these incidents will simply
become water under the bridge, that simply is not going
to happen. If you
are an online gambler and reading this - think twice
before playing at any of the online casinos on the OCS
Blacklist. You're money will really be on the
line if you do.