Top Game Casino Software
Works Out Some Bumps
by Devon Chappell, News Staff Writer
June 25, 2009
One of the newer online casino software developers -
Top Game - has been in the news lately. Unfortunately,
it's not the kind of news that is necessarily "good"
advertising. On the other hand, it isn't uncommon for
any new iGaming company to face some bumps in the road.
Ultimately, it's how these "bumps" are handled and
smoothed over that will reflect if Top Game Software
will continue growing and blossoming into a top tier
casino software developer with the likes of Microgaming,
RTG, Playtech, Vegas Technology and others.
Apparently, there were some functional errors with
one of the casino games on the Top Game platform,
resulting in a shower of complaints by players on web
forums like the one hosted by online casino watchdog,
CasinoMeister. As a result, Meister issues a warning
against Top Game, cautioning players to gamble at their
own risk. He also went on to say that Top Game has some
customer service issues that need working out.
The warning will hopefully serve to inspire Top Game
to make the necessary changes and earn a rightful place
on the "green-light" list, so to speak, once again. Here
at Online Casino Suite, where Top Game graces our Casino
Software reviews page, we are not going so far to
discourage players from gambling at Top Game online
casinos like their flagship site,
Rome Casino. Top
Game's response to complaints was commendably handled,
not to mention the fact that the reported software
glitch has been fixed and affected players have been
reimbursed their deposits.
Top Game licensees, like WinWard Casino, were quick
to jump to the defense of Top Game, saying the software
developer deserved much more credit than was being
conveyed on the player forums. They also pointed out
that Top Game does not provide customer support for all
of its online casino licensees - contrary to certain
mistaken forum posts.
While there is no denying that it is the players who
make the online gambling industry thrive, there are
those who are quick to judge and publicly bash without
taking in the full picture. The fact of the matter is
that Top Game will probably rise from this little
incident even stronger and more credible than before. By
responding to concerns and making efforts to address and
fix the reported problems, Top Game has shown they are
serious about becoming a top tier online casino software
developer. Online Casino Suite will be watching close
and report on events accordingly.