Top Game Casino Software Works Out Some Bumps

by Devon Chappell, News Staff Writer

June 25, 2009

One of the newer online casino software developers - Top Game - has been in the news lately. Unfortunately, it's not the kind of news that is necessarily "good" advertising. On the other hand, it isn't uncommon for any new iGaming company to face some bumps in the road. Ultimately, it's how these "bumps" are handled and smoothed over that will reflect if Top Game Software will continue growing and blossoming into a top tier casino software developer with the likes of Microgaming, RTG, Playtech, Vegas Technology and others.

Apparently, there were some functional errors with one of the casino games on the Top Game platform, resulting in a shower of complaints by players on web forums like the one hosted by online casino watchdog, CasinoMeister. As a result, Meister issues a warning against Top Game, cautioning players to gamble at their own risk. He also went on to say that Top Game has some customer service issues that need working out.

The warning will hopefully serve to inspire Top Game to make the necessary changes and earn a rightful place on the "green-light" list, so to speak, once again. Here at Online Casino Suite, where Top Game graces our Casino Software reviews page, we are not going so far to discourage players from gambling at Top Game online casinos like their flagship site, Rome Casino. Top Game's response to complaints was commendably handled, not to mention the fact that the reported software glitch has been fixed and affected players have been reimbursed their deposits.

Top Game licensees, like WinWard Casino, were quick to jump to the defense of Top Game, saying the software developer deserved much more credit than was being conveyed on the player forums. They also pointed out that Top Game does not provide customer support for all of its online casino licensees - contrary to certain mistaken forum posts.

While there is no denying that it is the players who make the online gambling industry thrive, there are those who are quick to judge and publicly bash without taking in the full picture. The fact of the matter is that Top Game will probably rise from this little incident even stronger and more credible than before. By responding to concerns and making efforts to address and fix the reported problems, Top Game has shown they are serious about becoming a top tier online casino software developer. Online Casino Suite will be watching close and report on events accordingly.

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