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William Hill Dealing With Walkouts

19 October 2011 by admin

williamhillWilliam Hill’s senior staff recently flew to their overseas locations in an attempt to quell unrest from staff that are worried about their jobs. Staff in the William Hill Online offices in Tel Aviv, Israel; Manila, Philippines; and Sofia, Bulgaria walked out on Sunday, amid concerns about their jobs being relocated.

The William Hill offices in Tel Aviv and Manila handle online marketing and back-office work. The Sofia office handles the web chat service as part of the customer service department. In Tel Aviv, 180 staff members walked out on Sunday, protesting William Hill’s alleged plans to relocate the marketing and customer support positions elsewhere. William Hill denies any such plans.

Upon news of the staff walkouts, shares of William Hill’s stock fell 5% on the London Stock Exchange. William Hill says that the walkouts will not affect the company’s ability to support customers at any of their websites. However, one anonymous source told the Financial Times that the customer service departments were not operating at full capacity.

The Tel Aviv, Manila and Sofia operations are all Playtech operations that became part of William Hill online during William Hill’s joint venture with Playtech. William Hill opted for the joint venture to revive their online gambling business after they had problems with their in-house software.

Senior Management on the ground in Tel Aviv are confident that they will resolve the situation and get everyone back to work. However, the Israel office will be closed through early next week as normal due to Jewish holidays.

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