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The Future of Online Casino Gambling: Live Dealer Online Casinos Part I

21 August 2010 by Devon Chappell

Cute dealers and real time video feeds? Could it possibly get even better!?

Cute dealers and real time video feeds? Could it possibly get even better!?

Let me just get straight to the point – The future of online gambling is live dealer online casinos. No, really. And I don’t use the word “future” lightly. I mean really, really think about it – the future, that is. Ten, twenty, thirty years down the road there is no denying that the landscape of online gambling will have shifted. And I dare say it will have shifted to more of a personal – okay I’ll just say it – live experience.

Now, I don’t mean live strictly in the sense of something happening in real time, although this is part of it. I also mean live in the sense that real, live dealers are actually on the other end of your real time wager. While this niche sector of the igaming industry is certainly not as booming and thriving as traditional RNG online casino gambling (that is, online casinos powered by software programmed with a Random Number Generator) or even mobile online gaming, it is popular enough to warrant an increasing number of dedicated live dealer gaming solutions companies.

Admittedly, RNG online casinos are still very popular with bettors – so much so that many bettors still choose these over the live dealer online casino. While it may seem as if the former is the better option, I beg to differ that it is simply for lack of familiarity, or in some case – simply a Web cam – that most internet bettors still opt for traditional RNG online casinos. Granted, there is also the fact that online gambling is still illegal in many countries, including the USA, as well as the consideration that many bettors enjoy the autonomy online gambling affords.

Still, the human component cannot be denied. Just take a look at self-checkout grocery stations.  Most people, if given the option of two empty grocery lines – one manned by a real live person and the other a self-checkout lane – will go with the lane that has a clerk. I know, for one, I do so at my local drug store. In fact, I was just there tonight – where an experience actually prompted me to write this article. When the clerk had to walk over to check the ID of a person buying beer at the self-checkout, someone in line called out, “That’s why we need people”.

Sure, in this capacity, the clerk was serving in a security capacity and overseeing the functioning of the checkout station – which could be viewed as akin to a customer service rep at an RNG online casino making security checks or telling you when to expect your withdrawal. That’s one thing which RNG online casinos, or any business for that matter, simply cannot do without – customer service.

Live dealer online casinos will no doubt still need to offer live customer service. However, it is in the actual operations of the business, where the presence of real, live people makes the difference. Especially in an industry where trust is key to earning business, actually seeing your cards dealt from a full deck that has been shuffled before your eyes, attended by a real person, certainly carries more trust than a software program divvying out hand results which could or could not be rigged. Of course, it’s not that simple. Properly accredited and regulated RNG online casinos guarantee a fair hand.

Another factor which will have more play in the popularity of live dealer online casino gambling, is the innovation of evolving technology, which is happening right now as we speak. Remember when I said to really, really look into the future. Well, do it again. When you’re done, come back to Read the Second Part of this post (….coming soon)

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