Posts Tagged ‘online casino license’

Alderney Gambling Control Commission: Whitelisted Online Casino Regulator

Wednesday, January 5th, 2011

A Beacon of Light for the Online Gambling Industry: Alderney Gambling Control Commission

Beacon of Light for the Online Gambling Industry: Alderney Gambling Control Commission

As part of our ongoing series reviewing the top online gambling jurisdictions in business today (not to mention the top online casinos), OCS now presents a review of the Alderney Gambling Control Commission – a UK whitelisted jurisdiction licensing some of leading names in the internet gaming industry, including several premiere online casino software developers, such as WagerWorks, Playtech, Virtue Fusion, Pinnacle, Gala and Blue Square Gaming.

The British Channel Island of Alderney, which is just 10 miles to the west of France and the closest channel island to the south coast of England, is a self-governing British Crown dependency (part of the Bailiwick of Guernsey). Not being a part of the UK, nor a member of the EU, Alderney has its closest ties with the Channel island of Guernsey, with whom a modern telecommunications network and hosting facilities are shared, and where the Guernsey Financial Services Commission is known for providing a strictly regulated financial industry. In fact, the Channel Islands are now being recognized as one of the world’s leading offshore financial centers, most recently receiving recognition for eCommerce.

Alderney is taxed according to Guernsey taxation laws and also uses the same laws regulating Guernsey’s banking, insurance and investment fields. Alderney, however, is it’s own legislative governmental entity and has it’s own laws, which in the case of online gambling regulations, namely consists of The Gambling Law 1999 (as amended), the Alderney eGambling Ordinance 2009 and the Alderney eGambling Regulations 2009. All three documents – as well as other amended regulations dating recently as 2010 – can be viewed on the Alderney Gambling Control Commission (AGCC) website.

The AGCC was founded in May of 2000, and is now considered one of the premiere first-tier regulators in the global online gambling industry. Whitelisted by the UK Gambling Commission, the main objective of the AGCC (as stated on their website) is to “provide a regulatory environment that meets world-class standards and thereby protects the reputation of Alderney and attracts world-class operators.” To say that Alderney is picky about which operators are deemed “world-class” is an understatement. Of the 2,000+ online gambling sites in business today (which are owned by approximately 350 companies), only a very small percentage are tightly regulated. As such, the AGCC lends itself to attracting a relatively small number of operators, all of which are poised to become, or, are already leaders in the online gaming industry.

Just how the Alderney Gambling Control Commission goes about accomplishing the above-stated mission is by ensuring three main objectives. These are: 1) Ensuring fair wagers are provided in an honest and transparent online wagering environment, 2) Keeping money laundering, illicit funding and criminal activities out of online gambling, and 3) Regulating gambling activities so as to protect the interests of players, i.e., fraud prevention, and protecting the young and vulnerable. Working closely with the UK Gambling Commission, Nevada Gaming Control Board and the New Jersey Division of Gaming Enforcement, Alderney imposes the most thorough of due diligence and probity when investigating licensee applicants and enforcing ongoing regulations.

The AGCC maintains an open channel for filing complaints and publishes a Customer Complaints procedure on their website. Players are advised to lodge initial complaints/disputes with the online casino operator, as well as the software provider, and are encouraged to file complaints with the AGCC if the complaint has not been resolved nor dealt with in an acceptable manner. Under Regulation 238, all registered customers of Alderney licensees are entitled to lodge a formal complaint and arbitration proceedings. The Commission itself will attempt to arbitrate disputes, which if not resolved to either parties liking, will be passed on to the Chief Executive Officer of the Commission for a ruling. If said ruling is still not adequate for either party, an appeal can be made back to the Commission or the Court of Alderney against the Chief Executive’s ruling, at which time a Hearing will take place.

In other words, Alderney uses a “chain of command” to provide a highly functional arbitration process for resolving disputes. While the whole idea of licensing responsible operators is to keep disputes from happening in the first place, misunderstandings – which are few and far between – are inevitable. From a player’s perspective, it should be reassuring there are such lines of communication open for all those who wager at Alderney regulated online casinos and betting sites powered by Alderney licensed software owners.

Gibraltar Regulatory Authority: White-listed Internet Gambling Licensing Jurisdiction

Sunday, December 26th, 2010

gibraltar-regulatory-authorityThe Gibraltar Regulatory Authority has been in the news of late, having changed their taxation policies covering internet betting sites, and we couldn’t think of a better time to shed some light on this premiere online gambling jurisdiction. Whitelisted by the UK Gambling Commission, many of the operators licensed in Gibraltar are some of the biggest players in the UK online gambling scene, not to mention throughout all of Europe and the global internet betting industry.

Gibraltar is known within the industry as being one of the strictest jurisdictions and one of the more difficult places to obtain a gaming license period. Although a relatively smaller number of licensees have the honor to call Gibraltar home (just under twenty at the time of publication), this is in no part a reflection of a lack of interest in Gibraltar as a formidable regulatory jurisdiction. If anything, with their reasonable tax rates (still reasonable despite a recent tenfold increase), Gibraltar is one of the most sought after gaming jurisdictions.

The fact of the matter is that the Gibraltar Licensing Authority (Gambling Division, Ministry of Finance) is highly selective about which gaming operators are bestowed with licenses, and therefore subject to regulations imposed by the Gambling Commissioner. Only those blue chip companies in excellent financial standing and with proven track records in the gambling industry are even considered for a gaming license approval.  The approval process is a rigorous one indeed, in which executive officers of the company must meet very high standards of integrity and probity.

GibraltarGamingLicenses

Forget online gambling, I wanna use my bankroll to go scuba diving in Gibraltar!

All operators are required to operate under a fair and transparent regulatory framework and meet the Regulatory Authority’s Code of Practice, not the least of which includes the use of an independently tested RNG software platform and submission of certificates prepared by approved testing facilities, thus ensuring the fairness of casino games being offered to players. Gibraltar’s Approved Testing Facilities are listed on the Regulatory Authority website and include Technical Systems Testing (click to see what OCS has to say about TST), eCOGRA (one of the best, if you ask us), iTech Labs, Gaming Associates and Gaming Laboratories International.

Ongoing regulatory provisions mandated under the Gambling Act 2005 (superseding the Gaming Act and Gambling Tax Act) are enforceable by the Gibraltar Regulatory Authority, which is – in turn – the Gambling Commissioner (Phil Brear). In the interest of players, principle regulatory and licensing conditions include the following:

Advertising Guidelines: This simply amounts to meeting responsible advertising conditions, which include the abidance of truthful and accurate advertising, as well as marketing that does not appeal to minors.

Payout of Prize Monies: Operators will maintain adequate financing at all times and will pay out players in accordance with posted terms and conditions. In other words, stalled payouts are not tolerated.

Customer Privacy and Data Protection: Due diligence is required for approving every new player account, while minimum personal information must be appropriately safeguarded. In essence, personal information is not to be shared with third parties or inappropriately stored.

Accounts and Audit: Audited financial records must be supplied to the Licensing Authority, while all bank accounts and credit card merchants must be maintained by the operator within Gibraltar. Operators must also supply players with reasonable access to game results as well as full financial transaction statements made with a players account.

The Gibraltar Gambling Commissioner also requires all licensees to have a complaints procedure in place and available for all players. As is the standard protocol with online casino complaints, players are advised to initiate dispute resolutions with the operator firsthand, followed by third-party dispute resolution if available. The Gibraltar Gambling Commissioner does indeed have the power to enforce resolutions determined by third-party operators, and in cases where no resolution has been made, has the power to mediate directly. Players must fill out a Complaint Resolution Request Form, which will be referred directly to the Commissioner.

iGaming News Reports on the Return of Curacao as a Formidable Regulatory Jurisdiction

Tuesday, September 21st, 2010

curacao_egamingIf you work in the online gaming industry, there’s a chance you have a subscription to iGaming News. If not, what are you waiting for? Anyhow, if you’re totally cool like me (I’m talking Lady Gaga coolness here) and already have a subscription 🙂 then you will have noticed the latest issue has a good chunk of information about Curacao.

For all the online bettors reading this, Curacao probably rings a bell. And no, I’m not talking about it’s appeal as a beautiful place to vacation at (FYI, Curacao is a Dutch Caribbean island, and consequently, a beautiful place to vacation at). But Curacao is also a key player in the “international” online gambling industry.

Being one of the first jurisdictions to regulate online gambling (1993), Curacao has steadily developed into one of the most sought after jurisdictions for online casino operators looking to set up shop while offering some degree of regulatory credibility to their players. These days, as pointed out in iGaming News, Curacao is being viewed as a top contender for betting site operators looking for more reasonable licensing costs and tax solutions (without being a tax haven). Curacao does not impose separate taxes on gaming revenue, while only subjecting an operators net revenue to a 2% tax rate.

But it hasn’t always been that way. Being a jurisdiction where many operators chiefly do business with U.S. players (much like Antigua & Barbuda), the passing of the US online gambling ban, aka UIGEA, not to mention being left off the UK Gambling Commission’s white-list, sort of put a dambper on Curacao’s rise as an internationally recognized regulatory jurisdiction, albeit a handful of popular U.S. facing online casino operators have been holding up here since the beginning.

However, now that the UK’s bilateral regulatory policies, which permitted white-listed operators to do business with UK citizens without requiring them to hold a UK license, are not being embraced in other EU countries like France (where a National regulatory policy is serving to protect State-run interests), Curacao is being seen in a new light. With the possibility that operators will likely need to hold multiple licenses in order to do business in EU countries with non-bilateral regulation, Curacao could very well become the “go to” destination for operators looking to expand.

So, if you’re a player and have ever wondered why so many online casinos are setting up shop in Curacao, that’s why. It’s not because there is no regulation (which is currently the case in Costa Rica, although that could very well change in the near future). Curacao’s “State Ordinance concerning the exploitation of hazard games on the international market by means of service lines” aka, P.B. 1993 no. 63 has you covered in that area (Contact the Netherlands Department of Justice and or www.curacao-egaming.com if you want more info).

Essentially, it all comes down to affordability, while maintaining credibility. In a market where national regulation is fueling State-run monopolies and overrunning a more internationally friendly regulatory regime, Curacao’s E-zone co-location services (which permits online casinos to operate in other regulated markets – pending, of course, on the laws of said regulated markets) is looking very promising. With the chances of a UK white-listing very likely, as well as e-Commerce Parks approval to host online gaming operators licensed by the Alderney Gaming Commission (which is already white-listed in the UK), as iGaming News points out, “The Return of Curacao” is imminent.

Looking for a Curacao licensed and regulated online casino to wager with. OCS highly recommends Go Casino, Aladdin’s Gold and Online Vegas.

Malta Lotteries & Gaming Authority: Online Casino Regulator

Wednesday, January 20th, 2010
lga-02

the Malta Lotteries & Gaming Authority

Malta is one of the leading online gambling regulatory jurisdictions in the world. Overseen by the Lotteries and Gaming Authority, Malta has earned a reputation as a strict and diligent regulator – one which often serves as a benchmark for other regulatory jurisdictions to follow. That said, when the LGA speaks, the online gambling community listens. One would also hope it to be the other way around. However, the LGA has been under fire of late (update: January 8, 2011) for being non-responsive to player complaints and slow to launch investigations.

lga-03Speaking on behalf of the LGA lately has been Reuben Portanier – the relatively new and youthful CEO who stepped in to fill the demanding role nine months ago. On second thought, up until recently, Portanier has not been saying much about anything, and thus pretty much out of the media spotlight. Granted, Portanier himself pointed out that the last few months have been consumed by consultations with local industry to ensure the LGA is on the same page – technically and legally – with the European facing online gambling industry.

As recently interviewed by the Malta Sunday Times, Portanier shed a great deal of insight on where the LGA is going and what he believes to be the direction of the online gambling industry as a whole. For Portanier, consolidation of legal framework and staying abreast of technological developments are keys to the ultimate mission of the LGA. And that is preserving the “ecosystem” of the online gambling industry.

Unlike licensing jurisdictions (such as Costa Rica), or as Portanier pointed out “fly-by-night” regulators, the LGA is a regulatory jurisdiction (52 staffers including auditors, certifiers and legal experts) charged with oversight of a complex industry. Just how complex is what 99% of online gamblers do not understand (not to mention government officials), and is precisely why Portanier’s interview with the Sunday Times is especially enlightening.

The LGA, which has an advisory capacity to the legislation body, is highly active in working groups at the European Commission and is in constant consult with industry experts at the EU level, where regulatory guidelines can change by the week. As Mr. Portanier stated, “For Malta’s (online gambling) industry to be sustainable, the regulator, for one, cannot afford to be complacent.”

LGA CEO Reuben Portanier

LGA CEO Reuben Portanier

And most e-gaming experts will agree that Malta has been anything but complacent over the years. Now home to over half of the European online gambling industry’s workforce, Malta even has the private sector vying to be associated with the LGA, which is a win-win considering the heightened degree of checks-and-balances that comes with the employment of a growing network of third-party, independent certifiers. As for online casino operators like Will Hill Online, they simply want the prestige and peace of mind that comes with being regulated by a respected and serious authority. Just let it be known that obtaining a gaming license from Malta is no easy task.

Another testament to the LGA’s lack of complacency is it’s streamlining of the licensing process for online casinos without compromising due diligence. Turnaround rate has seen a 27% increase, and Portanier says a target to speed up the processing rate by 40-45% has been set. Also promising are improvements that were slated following consultation with the Remote Gaming Association (RGA), which represents a large number of Malta online casino license holders. FYI, if you ever wondered what good ever came of the RGA, this is a perfect example.

In his interview with The Sunday Times, Portanier also dished out numbers, which point to a positive outlook for the online gambling industry as a whole. Malta’s online gaming revenue generated by the LGA’s 250 licensed operators (335 granted licenses), was at 19 million Euros – up nearly 20% from 15.9 million Euro’s generated the previous year. Despite a slowing economy, Portanier says the numbers are continuing to rise, and is expecting ever larger revenue this year.

Malta

Malta's a Great Place to Live and Gamble Online!

If you are an online casino operator, a great time to get to know many of the people at the LGA will be in London (Earl’s Court) at the International Gaming Expo (IGE) – the largest online gambling convention in the world. This year’s event is right around the corner (January 25-28, 2010), and the LGA – for the seventh year in a row – will be sporting a stand in the exhibition hall (stand # 5140), which incidentally, will be the largest exhibition stand at the convention. In fact, over half of the exhibiting companies at the expo are said to have a connection with the Maltese regulatory industry. Other regulatory jurisdictions, such as the UK, Isle of Man and Italy will also be in attendance at IGE, along with software providers, online casino gambling operators and affiliate recruiters.

Participation at the IGE will be had by several LGA officials (fourteen in attendance), including pre-event panels on topics ranging from legal matters to cyber crime. The LGA will also be participating  in the capacity of sponsor and chair of a CEO strategic convention at the World Gaming Briefing in Malta, come March 2010.

Online Casino Payout and Casino Payout Percentage Reports 101

Tuesday, January 5th, 2010

If you have ever been shopping around for an online casino, you have surely heard the term “payout percentage” thrown around. You may have thrown it around yourself! 🙂 And rightly so, for an online casino’s payout percentage is a reflection of how much money is going back to players in the form of winnings (calculated by dividing the sum of payouts by the sum of deposits, multiplied by 100%). Of course, a high payout percentage doesn’t guarantee you are going to win. The only thing that can do that is Lady Luck…and she’s a flighty one at that! In other words, playing at an online casino with a 97% payout average on all games does not mean you will have better odds of winning at an online casino with a 93% payout average on all games?

So why keep emphasizing payout percentage? If it doesn’t guarantee anything, why all the fuss? I mean, some online casinos don’t even bother to publish their payout percentage, and they seem to be doing just fine. Obviously, the bulk of players out there don’t pay it that much mind – or else they wouldn’t be playing. Perhaps it’s that most players don’t know any better. Well, if that’s you, my friend, please listen up.

An online casinos payout percentage report is important for several reasons. You’ll notice that I said payout percentage report and not just payout percentage. Again, some online casinos will claim they have a particular (high) payout percentage, but they don’t always back it up with an accredited report prepared by a third party (see the image to the right). Whose to say they are lying? Sure, they could get in big trouble and lose their license for doing that. But if the licensing jurisdiction is a lax one, who’s ever going to know?

This is actually one of the pro’s of gambling online – the high speed dissemination of information. If you see an online casino publishing a payout percentage report and want to check it’s validity, contact the auditor (listed on the report) by email and send them a link to the published report for verification. You should have an answer same day or next. Of course, you want to make sure the auditor is also legit. No worries there, for the online gambling industry is actually a close knit one and those of us in the know….well, we know who is accredited and who is not! You could also contact the licensing jurisdiction. For a list of internationally respected, third party auditors and licensing/regulatory jurisdictions, keep reading.

What I’m trying to get at is that just having an online casino publish a payout percentage report on their website says something. It shows that the online casino is transparent and understands the importance of earning player trust. Watchdog groups like eCOGRA actually require all of their approved online casinos to provide a link to such reports every month of the year. Payout reports for Go Casino and All Slots Casino are seen below:

Payout percentage report for Go Casino

Casino Payout Percentage report for Go Casino

Casino Payout Percentage Report for Platinum Play Casino

Casino Payout Percentage Report for Platinum Play Casino

For those online casinos that do not publish their payout reports, you will often see a software fairness verification document instead or a statement relating to the same. These are often prepared by the same auditors, and while they still hold credence, more questions remain. These reports show that the software platform being licensed by the online casino produces fair playing results in line with accepted norms, and that winnings can not be predicted (that’s why they call results generator a Random Number Generator, or RNG). Below is a verification report for Real Time Gaming Software (applicable to all RTG powered online casinos under regulatory licenses prohibiting source code manipulation). Immediately below this report are statements of certification for Aladdin’s Gold Casino and VIP Slots:

RNG Software Fairness Accreditation Certificate for Real Time Gaming

RNG Software Fairness Accreditation Certificate for Real Time Gaming

CFG Fairness Accreditation Certificate for VIP Slots Casino

CFG Fairness Accreditation Certificate for VIP Slots Casino

TST Software Fairness Accreditation for Aladdin's Gold Casino

TST Software Fairness Accreditation for Aladdin's Gold Casino

Now, any of the above is really all an online casino would need to divulge for adequate transparency if their regulatory license DOES NOT give the casino operators permission to change the RNG source code, which in turn, would change the payout percentage. Indeed, some licensing agreements allow this. Regulatory jurisdictions allow it as well. However, such regulatory jurisdictions will also require casinos to subjugate themselves to ongoing payout percentage reports to ensure the numbers are not being over-manipulated and running too low (FYI, the minimum payout percentage required for land-based casinos in Nevada is 75% (slots) and 83% in Atlantic City). If you are not sure if the online casino has a license allowing source code manipulation or not, contact the licensing jurisdiction to find out! And if the online casino does not publish payout reports, software accreditation document, nor licensing credentials (nor will provide any documentation upon request), be weary of playing there! On that note, further below is a list of of the most widely recognized and trusted regulatory jurisdictions and auditors you should know about. Immediately below are license certificates for English Harbour Casino (licensed in Antigua) and All Star Slots (licensed in Curacao; Netherlands, Antilles)

English Harbour Casino Gaming License

English Harbour Casino Gaming License

All Star Slots Casino Gaming License

All Star Slots Casino Gaming License

Reputable third party online casino auditors:

eCOGRA
Price Waterhouse Coopers
Gaming Associates
BMM International
Technical Systems Testing
Certified Fair Gaming (Elliot Jacobsen)

Another name worth noting is that of actuary Michael Shakelford, aka, The Wizard of Odds.

Reputable online casino licensing/regulatory jurisdictions:

United Kingdom (The UK Gambling Commission)
Malta (Malta Lotteries and Gaming Authority)
Gibraltar (Gibraltar Regulatory Authority)
Curacao (Netherlands, Antilles Department of Justice; Cyberluck);
Isle of Man (Isle of Man Gambling Supervision Commission)
Alderney (Alderney Gambling Control Commission)
Tasmania (Tasmania Gaming Commission)
Antigua and Barbuda (Financial Services Regulatory Commission’s Division of Gaming)

Other Jurisdictions (less regulation – casinos should be considered on a case-by-case basis)

Panama (Gambling Control Board of the Republic of Panama)
Kahnawake (Kahnawake Gaming Commission)
Costa Rica (Costa Rica Commerce, Industry and Economy Ministry)
Cyprus (Cyprus Government)

Note that only a small handful of online casinos licensed in Costa Rica and Kahnawake are approved and reviewed on the OCS online casino reviews page. All other approved listings come from jurisdictions in the topmost group. Also, the above list is not exhaustive. There are nearly 60 known licensing jurisdictions regulating various forms of remote wagering. The above mentioned jurisdictions are some of the more prolific.

The other thing about online casino payout percentage you should know is that (as I mentioned before) while a higher casino payout percentage does not guarantee you will win, it can give you better theoretical odds. For example, if Online Casino “A” consistently returns an average of 97% payout on its slot machines month after month, your long-term theoretical return will be higher than playing at Online Casino “B”, where a 90% payout is consistently returned. Granted, it’s not going to be a noticeable difference, and certainly won’t be for payout differences of just a few percentile. In other words, if Online Casino “A” is only offering a 100% welcome bonus worth $100 Free and Online Casino “B” is offering a 400% Bonus worth $500 Free, Online Casino “B” stands to be just as good a contender for opening an account (assuming all other things equal). Now, if an online casino is consistently returning the bare minimum of required payout percentage, you might as well find another place to play, which AGAIN brings up another advantage of gambling online.

As much as land-based online casinos hate to admit it, online casinos simply provide better payouts. The payout percentage reports speak for themselves. Most Vegas, Atlantic City and UK casinos skirt by the minimum required payouts, sometimes boosting up their numbers when they need some good advertising (land-based casinos can change the odds on their slots, so long as it meets the minimum payout), whereas licensed and regulated online casinos are known to deliver consistently high payouts in the upper nineties percentile. But don’t take my word for it. Now that you know the importance of online casino payout percentage and payout percentage reports (not to mention how to go about verifying the numbers), make your own informed decisions. Of course, if you need a little help in narrowing down the best of the best online casinos, I would be doing the OCS online casino reviews section injustice if I did not say it is a great place to start your search.

Isle of Man Gambling Supervision Commission: Whitelisted Online Casino Regulator

Thursday, December 3rd, 2009

Isle of Man Gambling Supervision Commission

The Isle of Man is one of the leading licensors and regulators of online casinos today. I suppose it suffices to say they are also one of the leading reputable gaming regulatory bodies in operation. On the UK whitelist of approved jurisdictions to grant licensees the right to advertise in Great Britain, the Isle of Man holds close ties with the regulatory procedures endorsed by who many consider to be the strictest regulatory commission in the world – the UK Gambling Commission.

Geographically, the Isle of Man is not far from the UK at all. In fact, Isle of Man is part of the British Isles (between Ireland and Great Britain) and is a self-governing British crown dependency. While the UK government provides foreign relations, defense and good governance (conducting public affairs for guaranteeing the realization of human rights), Isle of Man is self-governing with a Parliament to handle all domestic affairs. In terms of taxation, Isle of Man imposes an income tax cap of 18% and a 0% corporation tax, thus making it a contender for online gaming corporations to call home.

While the number of gaming operators has varied tremendously in the Isle of Man due to restructuring, some of the biggest names in online gambling now call Isle of Man home, including top-shelf online casino software developer, Microgaming, top-shelf online bingo software developer, Virtue Fusion, and Poker Stars poker room – arguably one of the most popular online poker rooms in the world. There are currently seventeen internet gambling destinations licensed from here. Four of these properties accept wagers from U.S. residents, including Poker Stars, a forex betting site, Backgammon site and skill games room.

Specifically, it is the Gambling Supervision Commission of Isle of Man (a corporate body) that is charged with the issuing of gambling licenses and ongoing monitoring of online casinos, while the Department of Trade and Industry is responsible for overseeing all licensing and regulatory affairs. The primary legislation that enforces Isle of Man’s gambling laws is the Online Gambling Regulation Act of 2001, which contains several key amendments contained within the Gambling Amendment Act of 2006. Regulations under the Online Gambling Regulation Act of 2001 from 2007 onward, cover everything from advertising and registration to licensing fees and systems verification, can be viewed on the Gambling Supervision Commission’s Website.

As with all gambling regulatory bodies, the Gambling Supervision Commission’s core principle’s are:

  1. To keep the gambling industry crime free.
  2. To protect the young and those at risk.
  3. To ensure that the services offered by license holders are fair and that players receive their true winnings.

The commission itself is made up of a Director, Policy Officer, five (5) Gaming Inspectors and two (2) Secretaries with a combined 60 years of experience licensing and regulating gambling operations.

Player Protection Principles

To ensure that all online gambling is conducted fairly and free from crime, the Isle of Man Gambling Supervision Commission abides by the following principles:

Protection of Funds – All online casino operator licensees are required to have a system in place which ensures the protection of all player funds. This means that all deposits and withdrawals are guaranteed and protected by law. Wagered funds that have hitherto been lost are not enforceable by law.

Independent Testing – To ensure that all games proved fair odds and winnings are randomly divulges, each online casino licensee is required to have its software platform independently tested by an accredited testing facility approved by the Commission.

Ongoing Audit and Review – Current licensee holders are subjected to ongoing reviews of marketing and advertising activities, ensuring that responsible gaming standards are met.

The Isle of Man Gambling Supervision Commission has a complaints procedure for players who have exhausted all possible remediation avenues directly with an online casino operator. If no dispute remediation has been offered, contact the Commission directly at gaming@gov.im, providing the full details of your complaint, all supporting documents, the name of the operator, your account user name and contact information.

If remediation has been offered by a license holder and you are not satisfied with the terms, the independent arbitration service, Independent Betting Adjudication Services (IBAS), should be contacted. All licensees of regulatory jurisdictions are required to name an external adjudication service as part of their licensing requirements, and IBAS is an internationally recognized leader in this field.