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Royal Vegas Casino Taking Customer Service to the Next Level

27 June 2012 by Devon Chappell

skype las vegas casinoWhen it comes to rating accredited online casinos, the foremost factor in getting the highest rating (here at OCS, at least) is customer service. Let’s just say we’ve seen (and mediated) our fair share of player disputes, and that a timely and professional online casino goes a long way in this industry.

One component of online casino customer service is availability. Not just referring to hours of operation, i.e., 24/7 access to games and live help, availability also spans the actual methods of making contact with customer service. Generally, online casinos offer at least two forms of contact – email and toll-free telephone, and a growing number of casinos are now offering a third: Live Chat.

And wouldn’t you know it, but now there’s a fourth method of contact being offered by none other than the the Australia branch of top-rated online casino Royal Vegas. We’ll give you a hint. This form of contact also has its roots in Australia. If you didn’t know that Skype started out in Australia, well, now you do.

Indeed, Royal Vegas has launched a Skype customer service branch for it’s Australian customers, and will be providing all English-speaking customers the option of dialing in directly through a computer, or any other Skype enabled device for that matter. Perfectly suited to online gamblers, who are already sitting at their computers for long periods of time to begin with, the option of using Skype to contact customer service is actually a first for any online casino group.

A member of the eCOGRA approved Fortune Lounge group (which also includes the likes of Platinum Play Casino, Vegas Palms and 7 Sultans), Royal Vegas holds esteem accreditations, including an eCOGRA certification and Microgaming software license. The option of Skype as a means of contacting customer service is icing on the cake for what has already proven to be one of the best online casino networks in business today.

A spokesperson for Royal Vegas said that, depending on demand, Skype service is being considered for its Spanish, French, Italian, Greek, Portuguese and Dutch customers as well.

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