Filing complaints from players also helps to inform our reviews. Granted, not every complaint is in the right. New players often don’t take the time to read bonus terms and conditions before claiming a bonus, only to badmouth the casino when a withdrawal request is denied because of bonus violations. And yet, once again, this represents only half the picture. Some casinos do not properly disclose bonus T&C’s, while others give new meaning to the phrase “fine print”. Sometimes, the bad-mouthing is deserved. If some casinos were more transparent and forthcoming with their terms, bonus “issues” would likely not come up in the first place.
In other words, nothing is ever black and white in the world of online gaming. Case in point, was a complaint we received from a player who said that Rival Gaming powered This is Vegas Casino refused to pay out winnings from an $80,000+ jackpot (click to read the original forum post). This is Vegas claimed the player was a fraudster and that based on a cashback charge made at an entirely different Rival online casino, was not to be paid his winnings, which yes, were won fair-and-square playing a slot machine.
Even though the player disputed the cashback charge, which was actually cleared by the casino where it took place, and that the player was deemed a high-roller with no prior history of fraudulent behavior, management at This is Vegas decided to use this “incident” for grounds to ban the player and deny him his winnings. Rival Gaming, which licenses the software platform to This is Vegas, even backed the actions of This is Vegas – Another matter altogether, for Rival’s decision was that This is Vegas’ decision was the final decision, which is apropos to inaction in that their official stance regarding player disputes is to separate themselves from the casino operator, unlike most software providers, that will intervene and impose a ruling and hold the casino operator accountable.
However, the “ruling” on the playing field – that is, the general sentiment of the online gambling community (affiliates and players alike), was that even if the player was in the wrong at an earlier time at a different online casino, This is Vegas knew who this player was when they agreed to allow him to open an account. In other words, they should never have allowed him to open an account to begin with. However, being that the player was a high roller, This is Vegas made their own wager, betting that the player would succumb to the House Edge playing slots, and drop several thousand dollars in the process. They weren’t expecting him to win big. And when he did, that’s when they decided to pull the plug – quite unlike what recently went down for a player at Sky City Casino, New Zealand.
Doesn’t seem like responsible and ethical business practices, does it not? It certainly warranted This is Vegas Casino going on many an online casino blacklist, including Casino Meister (whom we thank very much for taking up this very dispute and providing the list of Rival white label casinos further below), as well as our very own online casino blacklist.
This particular case has many repercussions, for as mentioned, there’s the whole part of Rival Gaming not doing anything to moderate the dispute. First, let me just say that Rival Gaming software in itself is excellent. The games are top-notch, and quite frankly, there’s nothing quite like an I-slot in my opinion. Certain independent Rival-powered operators, like SlotoCash, rank amongst the top online casinos in business today. See our SlotoCash Casino Review for more info.
However, it’s Rival Gaming’s licensing practices that need some serious renovations, as evidenced by the slew of customer service complaints about Rival white label online casinos. For anyone who doesn’t know what a white-label casino is, it’s the opposite of an independent operator – basically, a casino that’s being run by Rival (centralized support), but that’s owned by a third party. In the case of Rival, this third party is the UK company, Bonne Chance NV, which owns over thirty Rival white-label casinos as seen below. This isn’t to say that Bonne Chance NV is a rogue company. Five out of the eight Rival online casinos approved here at OCS are owned by Bonne Chance NV: Superior Casino, Ruby Royal, Cocoa Casino, Club Vegas USA and Paradise 8. We still stand by these casinos.
That said, players should always feel comfortable playing at any OCS approved online casino. However, it is only right that we inform players about the past issues of Rival white-label online casinos. An exhaustive list as of the date of this article’s publication can be viewed below. If you are a fan of Rival Gaming, especially if you are from the U.S., stick to the casinos with OCS approval. You can also email Rival Gaming and let them know that you want them to step up their service at white-label licensees. And as always, please keep us posted with your playing experience at any Rival Gaming casinos, leaving comments in our Player’s Forum.
Rival Gaming White Label Online Casinos:
21 Grand Casino
Club Vegas USA (OCS Approved)
Cocoa Casino (OCS Approved)
Irish Luck Casino
Lion Slots Casino
Mayan Fortune Casino
Pantasia Online Casino
Paradise 8 Casino (OCS Approved)
Ruby Royal (OCS Approved)
Sahara Sands Casino
Simon Says Casino
Slots Jackpot Casino
Slots of Fortune
Superior Casino (OCS Approved)
This is Vegas
Vegas Regal Casino
Vegas Sky Casino