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Rival Gaming White Label Casinos and the $80,000 Jackpot at This is Vegas

7 January 2011 by Devon Chappell

White Label Online Casinos of Rival Gaming?

White Label Online Casinos of Rival Gaming?

At OCS, our topmost priority are players. In other words, if players aren’t happy with an online casino listed in our reviews directory, we want to hear about it. This is precisely why we have an open channel for posting complaints against casinos, not to mention why we maintain an online casino blacklist.

Filing complaints from players also helps to inform our reviews. Granted, not every complaint is in the right. New players often don’t take the time to read bonus terms and conditions before claiming a bonus, only to badmouth the casino when a withdrawal request is denied because of bonus violations. And yet, once again, this represents only half the picture. Some casinos do not properly disclose bonus T&C’s, while others give new meaning to the phrase “fine print”. Sometimes, the bad-mouthing is deserved. If some casinos were more transparent and forthcoming with their terms, bonus “issues” would likely not come up in the first place.

In other words, nothing is ever black and white in the world of online gaming. Case in point, was a complaint we received from a player who said that Rival Gaming powered This is Vegas Casino refused to pay out winnings from an $80,000+ jackpot (click to read the original forum post). This is Vegas claimed the player was a fraudster and that based on a cashback charge made at an entirely different Rival online casino, was not to be paid his winnings, which yes, were won fair-and-square playing a slot machine.

Even though the player disputed the cashback charge, which was actually cleared by the casino where it took place, and that the player was deemed a high-roller with no prior history of fraudulent behavior, management at This is Vegas decided to use this “incident” for grounds to ban the player and deny him his winnings. Rival Gaming, which licenses the software platform to This is Vegas, even backed the actions of This is Vegas – Another matter altogether, for Rival’s decision was that This is Vegas’ decision was the final decision, which is apropos to  inaction in that their official stance regarding player disputes is to separate themselves from the casino operator, unlike most software providers, that will intervene and impose a ruling and hold the casino operator accountable.

However, the “ruling” on the playing field  – that is, the general sentiment of the online gambling community (affiliates and players alike), was that even if the player was in the wrong at an earlier time at a different online casino, This is Vegas knew who this player was when they agreed to allow him to open an account. In other words, they should never have allowed him to open an account to begin with. However, being that the player was a high roller, This is Vegas made their own wager, betting that the player would succumb to the House Edge playing slots, and drop several thousand dollars in the process. They weren’t expecting him to win big. And when he did, that’s when they decided to pull the plug – quite unlike what recently went down for a player at Sky City Casino, New Zealand.

Doesn’t seem like responsible and ethical business practices, does it not? It certainly warranted This is Vegas Casino going on many an online casino blacklist, including Casino Meister (whom we thank very much for taking up this very dispute and providing the list of Rival white label casinos further below), as well as our very own online casino blacklist.

This particular case has many repercussions, for as mentioned, there’s the whole part of Rival Gaming not doing anything to moderate the dispute. First, let me just say that Rival Gaming software in itself is excellent. The games are top-notch, and quite frankly, there’s nothing quite like an I-slot in my opinion. Certain independent Rival-powered operators, like SlotoCash, rank amongst the top online casinos in business today. See our SlotoCash Casino Review for more info.

However, it’s Rival Gaming’s licensing practices that need some serious renovations, as evidenced by the slew of customer service complaints about Rival white label online casinos. For anyone who doesn’t know what a white-label casino is, it’s the opposite of an independent operator – basically, a casino that’s being run by Rival (centralized support), but that’s owned by a third party. In the case of Rival, this third party is the UK company, Bonne Chance NV, which owns over thirty Rival white-label casinos as seen below. This isn’t to say that Bonne Chance NV is a rogue company. Five out of the eight Rival online casinos approved here at OCS are owned by Bonne Chance NV: Superior Casino, Ruby Royal, Cocoa Casino, Club Vegas USA and Paradise 8. We still stand by these casinos.

That said, players should always feel comfortable playing at any OCS approved online casino. However, it is only right that we inform players about the past issues of Rival white-label online casinos. An exhaustive list as of the date of this article’s publication can be viewed below. If you are a fan of Rival Gaming, especially if you are from the U.S., stick to the casinos with OCS approval. You can also email Rival Gaming and let them know that you want them to step up their service at white-label licensees. And as always, please keep us posted with your playing experience at any Rival Gaming casinos, leaving comments in our Player’s Forum.

Rival Gaming White Label Online Casinos:

21 Grand Casino
Always Vegas
Bet821 Casino
Club Vegas USA  (OCS Approved)
Cocoa Casino  (OCS Approved)
Connect2Casino
DaVinci’s Gold
Dendera Casino
Fortune Reel
Irish Luck Casino
Lion Slots Casino
Mayan Fortune Casino
Orangegamez Casino
Pantasia Online Casino
Paradise 8 Casino  (OCS Approved)
Planet23 Casino
Ricardos Casino
Rockbet Casino
Royal Apollo
Ruby Royal  (OCS Approved)
Sahara Sands Casino
Simon Says Casino
Slots Jackpot Casino
Slots of Fortune
Spintime
Superior Casino  (OCS Approved)
SupremePlay Casino
This is Vegas
Tradition Casino
Tropica Casino
Vegas Regal Casino
Vegas Sky Casino
VegasDays Casino

3 Responses to “Rival Gaming White Label Casinos and the $80,000 Jackpot at This is Vegas”

  1. scott says:

    I made a couple small deposits at silver oak casino and ended up winning 1100 dollars. To my surprise, they paid me quickly after receiving my documents. I then decided to try out cirrus casino…again I won. This time I’m getting a ridiculous run-around. The cashout is only 300 bucks but they act as if its going to bust them. Ive been waiting for over a month. They told me they couldn’t send me a check and forced me to open a quick tender account. I was told this would be all I needed to receive the money. That’s when I started checking review sites and noticed that cirrus is always listed as a bad site. It’s a pathetic place and anyone who chooses to go there should be warned that it’s unlikely that you will ever receive a nickel from them if you win. They dont even answer my emails anymore. Last time I talked to them I was told everything looked good and the withdrawal was approved…hee hee…yah right!!

  2. nile says:

    The online casino’s you have listed under (ocs approved) are NOT RECOMENDED SITES as listed By Casinomeister. In your second to last paragraph you state you stand by those casino’s. Perhaps you might venture down the page of Casinomeister to the “Not Recommended” section. Otherwise, your information is misleading and warrents caution of your own site.

    • Devon says:

      Thanks for reading and posting, but did you notice we actually cited Meister for providing this list? So yes, we did venture over there. You also might want to read again the point about having healthy ties with the casinos that are OCS approved, and thus why we still give them our approval. Perhaps you noticed that the OCS approved sites represent a small percentage of the Rival white-labels. There’s a reason why we never listed the rest of ’em, including TIV. We are contacted EVERY DAY by casinos wanting to be on our site. Not unless we come to specific agreements that guarantee the safety and trust of our players (among many other requirements mind you), do we even consider approving and reviewing them.