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Online Casino Fairness 101: Turning to eCOGRA for Some Answers

16 June 2010 by Devon Chappell

fist

How about a fair fist! Demand transparency from online casinos!

I don’t know about everyone else out there, but I have to say that I am increasingly becoming frustrated with the uncertainty of getting a fair hand online gambling these days. With more and more online casinos boasting software fairness accreditation claims, yet no mention of monthly payout reports, I’m beginning to wonder what is really going on behind closed doors.

Maybe there’s other affiliate portal sites out there wondering the same. The only thing is that I don’t hear anybody asking the tough questions that need to be asked. Well then, no more I say! And who better to help the industry with these answers than the purveyor of the highest fairness and transparency standards out there today: eCOGRA.

That said, I, Devon Chappell (on behalf of Online Casino Suite), have decided to start a blog series that takes a close look at how online casinos are regulated in the various jurisdictions out there. By means of writing emails to the necessary parties that can aid in our enlightenment (such as eCOGRA), and then publishing consequent correspondences, our aim is to better educate players. I can’t say if we’ll get the answers we want, but you can’t knock the intent!

Without further ado, email #1:  Legitimacy of Software Fairness Certificates (such as TST & CFG) and the Absence of Payout Reports

Dear eCOGRA,

This is Devon Chappell with Online Casino Suite. We are an eCOGRA approved portal site and would first of all like to thank you for all of your hard work in raising the standards for the online gambling industry. Speaking of which, that is precisely why I am writing today. My question does not necessarily pertain to eCOGRA specifically, yet I could hardly think of a better organization suited to know the correct information. We truly take great pride in being advocates for players, which we believe should include educating them about how it is they actually receive a safe and fair wager online – not just telling them they will get a safe and fair bet.

I understand if you don’t have the time to address these questions. However, I would greatly appreciate any feedback.

I’m fully aware of how the RNG works to deliver fair and random betting results, as well as the basic principle behind source code. However, what I’m not sure about is how exactly this interplays with regulation – more specifically, ongoing regulation. I am also unclear about these online casinos claiming to be approved by Technical Systems Testing, CFG or the like. Many of these online casinos don’t even link to certificates, and of those that do, the certificates are generally from a few years back and only state the name of the software and not the online casino. And, you certainly can’t find certificates at the websites of the folks handing out the certificates themselves!

That being said, I was hoping you could help answer these questions:

Does a fairness accreditation of the software necessarily mean the casino is fair, especially if said casino is regulated in a jurisdiction where source code changes are permitted? Would the casino then need to have an accreditation specifically for its own licensed platform – and a monthly one at that?

How does one know if they are getting a fair wager if an online casino does not have any payout percentage reports to show for?

Lastly, does anyone at eCOGRA know anything about the regulatory protocols of Curacao (Netherlands, Antilles)? We have a few online casinos listed at Online Casino Suite that are licensed in Curacao; however, for the life of us, we can’t find any official website that goes into details about the regulatory protocols here. It’s been said that the Netherlands Department of Justice does an initial due-diligence investigation, and we’ve also come across a “master licensor” known as Cyberluck, yet nothing is said as to how ongoing regulation is maintained.

We’ve heard that, depending on the regulatory jurisdiction, online casino operators are permitted to change their source code. Of course, so long as all the numbers match up come audit time, there is nothing wrong with that.  Do you know which – if any – of the non-UK whitelisted regulatory jurisdictions out there allow online casino operators to change source code? Kahnawake? Antigua? Curacao?

Honestly, Online Casino Suite is not so much concerned about the UK gambling commission and its white-listed jurisdictions, such as Alderney and Gibraltar. However, we are particularly concerned about some of the other jurisdictions out there. Also, we do not know if eCOGRA works closely with TST, but we are beginning to have our doubts about the legitimacy of their logo accreditation. I have tried contacting them to discuss these issues to no avail. And yet, they allow online casinos to display the TST approved logo – but with no actual accreditation to show for. The Rome Partners network of online casinos, including Rome Casino herself (highly reputable, all things considered), still links to a press release from almost a year ago, stating they are approved by TST – but there’s no accreditation to show for!

Sorry to get off track and making this long-winded, however, I am getting very frustrated with the industry! Thank you so much again for everything you guys do, and I pray for the day when regulation will open in the U.S. and Online Casino Suite can promote the hell out of eCOGRA and eCOGRA approved online casinos to the U.S. gaming community!

Dear eCOGRA, Thanks for listening.

Best Regards,

Devon Chappell

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