Archive for the ‘Online Casinos’ Category

Royal Vegas Casino Taking Customer Service to the Next Level

Wednesday, June 27th, 2012

skype las vegas casinoWhen it comes to rating accredited online casinos, the foremost factor in getting the highest rating (here at OCS, at least) is customer service. Let’s just say we’ve seen (and mediated) our fair share of player disputes, and that a timely and professional online casino goes a long way in this industry.

One component of online casino customer service is availability. Not just referring to hours of operation, i.e., 24/7 access to games and live help, availability also spans the actual methods of making contact with customer service. Generally, online casinos offer at least two forms of contact – email and toll-free telephone, and a growing number of casinos are now offering a third: Live Chat.

And wouldn’t you know it, but now there’s a fourth method of contact being offered by none other than the the Australia branch of top-rated online casino Royal Vegas. We’ll give you a hint. This form of contact also has its roots in Australia. If you didn’t know that Skype started out in Australia, well, now you do.

Indeed, Royal Vegas has launched a Skype customer service branch for it’s Australian customers, and will be providing all English-speaking customers the option of dialing in directly through a computer, or any other Skype enabled device for that matter. Perfectly suited to online gamblers, who are already sitting at their computers for long periods of time to begin with, the option of using Skype to contact customer service is actually a first for any online casino group.

A member of the eCOGRA approved Fortune Lounge group (which also includes the likes of Platinum Play Casino, Vegas Palms and 7 Sultans), Royal Vegas holds esteem accreditations, including an eCOGRA certification and Microgaming software license. The option of Skype as a means of contacting customer service is icing on the cake for what has already proven to be one of the best online casino networks in business today.

A spokesperson for Royal Vegas said that, depending on demand, Skype service is being considered for its Spanish, French, Italian, Greek, Portuguese and Dutch customers as well.

UK Online Casino, Virgin Games, to Offer More

Saturday, June 2nd, 2012


Two leading internet gambling brands – Playtech and Virgin Games – have sealed a deal in which Virgin will license Playtech’s online casino platform.

Long powered by Wager Works software (now an IGT Interactive company), Virgin has been steadily expanding it’s suite of casino games integrated into their custom open betting platform. Through licensing agreements with a multitude of software platforms, including Cryptologic, Ash Gaming, Freemantle and Virtue Fusion, Virgin has done an outstanding job offering their players a wide variety of games.

Coming soon are games from Playtech. This is actually a big deal, as Playtech is one of the oldest internet gaming companies in the business. Not only that, their games are top notch. Exceptional graphics, entertaining slots and giant progressive jackpots is what players will get from Playtech. The diversity in slot machines will especially give Virgin Casino players a well of entertainment.

This is precisely what Virgin Games CEO, Simon Burridge, said is the companies main goal, “…to provide our customers with the widest range of top-tier entertainment through online casino games.” He went on to stress how crucial it is for Virgin to offer a large range of games from the “best-of-breed” gaming software’s.

Well, it certainly appears that way. Virgin now boasts one of the largest span of online casino games in the UK. With nearly 400 casino games offered under one roof, it’s also one of the largest portfolios, period. If you’re reading this, are from the UK (or Europe for that matter), and are looking for a UK online casino to open an account with, you can’t go wrong with Virgin Casino. A big brand (yes, it’s Richard Branson’s Virgin) with the best credentials (Alderney and Malta), Virgin also comes through with a steady promotions and bonus lineup.

Check them out here if interested. Here’s our review of Virgin Casino

Latest OCS Approved Site – Mona Casino

Tuesday, May 1st, 2012

MonaCasinoMona Casino is a name you’ve probably already come across if you’ve visited Online Casino Suite in the last month. Grandfathered in our reviews directory, Mona Casino was given a top-rating right from the get-go due to the track record of Mona’s experience management team…not to mention an outstanding welcome bonus package and VIP program.

Owned and managed by the same team behind Rome Partners – Top Game Software’s most successful and reputable licensee – Mona Casino – offers a reliable playing experience for U.S. bettors. Unfortunately, there are not that many reliable online gambling destinations for U.S. players these days. Needless to say, much of this has been caused by the U.S. government’s unwillingness to regulate and efforts to make the processing of funds more difficult for offshore online casino operators.

For some operators like Mona, however, efficient payment processing protocols have been independently developed, resulting in fast and reliable payouts. Furthermore giving Mona a good dose of credibility is their use of a TST verified software platform. For anyone unfamiliar with TST, it is a renowned testing lab facility with experience validating the fairness of software platforms in both the terrestrial and online betting worlds.

The OCS Mona Casino review shares details about Mona’s welcome bonus offer and VIP loyalty program. As mentioned, these two components are that extra incentive making Mona can provide for U.S. players. The welcome offer is a slots bonus worth 400% up to $400 Free (available on four recurring deposits as well), or 25% cashback on losses incurred playing table games and video poker (also available on recurring deposits). See our Mona Casino Review for full bonus terms.

Regarding the VIP Loyalty Program, it is structured in four tiers, and offers some great benefits for a minimal amount of deposits. For example, the second threshold, Florence Class, is achieved on just four deposits, and provides access to daily promotions, special slots tournaments, quicker withdrawals, and best of all, a personal account manager.

Last but not least, another good reason to go with Mona Casino is that a rep will be active on our Player Discussion Forum, and will be around to answer questions and provide solutions. – Reviews of the Top Online Casinos

Friday, April 20th, 2012

Here at Online Casino Suite, we specialize in online casinos. Big surprise, right? What you may not know, however, is that in addition to reviewing online casinos, we also do our part to review the other guys doing the reviewing. In other words, we also pay close attention to other website’s just like Online Casino Suite. Going off the title of this post, you should know we’re specifically talking about Sure, it would be easy for us to deem them as competition and do all we can to not give them any good press. But why would we want to do that to one of the good guys – to other sites like OCS who are working hard to raise the standards of the online gambling industry?

The fact of the matter is that reputation is everything in this business, which is precisely why online casinos are always looking for good press. And for those operators who can’t get it from independent sources – for one reason or another – they will simply make it for themselves.

You probably wouldn’t know this unless you worked in the industry and had a back-stage pass to see what really goes on, but the truth is that certain unscrupulous operators will actually create their own so-called “casino review sites”, using them to do nothing other than promote their casino brands. And when I say brands, I mean brandzzzzzz. No, those aren’t z’s for sleeping, that’s my way of emphasizing plurality. Another fact most online gamblers do not know is that the number of operators in business today – especially those doing business with U.S. online casino gamblers – is fewer than you might think.

That’s because most operators own and manage several brands using the same software platform. It’s the classic case of fishing. The more hooks in the sea, the better the odds of catching a fish – or even better – a whale. Needless to say, one lone big-spending, unlucky whale can keep an online casino in business.

From a player’s perspective, the end result is a lot online casinos with different branding design, but essentially offering the same exact online gambling package. Some casinos don’t even bother changing up promotions. And yes, these are usually the same folks who launch “independent” review sites, used for no more than giving high ratings to their casino brands.

So, to make a long story short, this is why we pay attention to the other gambling portals out there publishing online casino reviews. While we’re not going to tell you who the fakes are (there’s simply too many), we can tell you what to look for. Frankly, it’s pretty obvious when you come across it. It often amounts to a whole lot of generality and hogwash praise. Granted, there are some online casinos out there that deserve praise. However, there is a fine line between a biased and unbiased recommendation. One is frank and specific, the other is filled to the brim with generalized marketing lingo. In other words, a distasteful sales pitch.

Casino review sites that do indeed publish helpful, unbiased reviews are the minority. If we could pick just one (besides OCS of course), it would be – Reviews of the top online casinos get no better than this. In fact, this site was a major inspiration and model for OCS. If we’re going to give credit where credit is due, then By God, let’s really give it! Not only are their reviews informative, they are in-depth and timely. To really get an idea of what we mean, give them a visit (tell ’em we sent you) and have a read for yourself. And as always, do your own due diligence before gambling at online casinos for real money.

Euro Online Gambling Prepares for Take-off

Sunday, March 4th, 2012

Lingerie clad stewardesses and online gambling for charity?

Lingerie clad stewardesses and online gambling for charity?

If you are at all like me, you will go to great lengths to pass the time when flying on an airplane.  I will jam every piece of electronic gadgetry I own into the pockets of my laptop case with the hope that somehow I can keep myself entertained until the plane lands.  At times I think I may even spend more time preparing for a flight by downloading all kinds of goodies to my iPad, than the actual length of the flight itself.  It’s a compulsion to be sure – but I think Ryanair may be on to a cure.

The low budget airline from Ireland has announced that it recently inked a deal with online casino giant 888 to bring online gambling to the skies.  Now, unfortunately for those of us who would love nothing more than to sip a cocktail while testing our luck at 30,000 feet – this deal doesn’t mean that euro online gambling will be offered in flights right away.  When that actually happens will have a great deal to do with where regulators come down on the issue of in-flight gambling.  But the deal certainly means things are heading in the right direction.

In the meantime, evidence of this partnership will first be available on the Ryanair website.  In the near future customers who visit the site will have the entire line up of 888 casino games at their disposal.  It won’t even be necessary that you book a flight to take part in the fun.  Ryanair must believe that they will ultimately benefit more by not restricting game access to only those customers who actually purchase flights.

To make things more inviting, 888’s regular offerings will be augmented by travel related incentives.  One could imagine accumulating frequent flyer mileage by way of a casino bonus.  But even more fun than that would be the ability to play online poker for real money with other passengers on one of my flights.  That is something I will surely look forward to.

But for now, while our online gambling is relegated to the ground, we can always access great online casinos like 888 right here.

Sportingbet Sells Turkish Website

Friday, October 14th, 2011

sportingbetIn a move to make the company more appealing to buyers and investors, Sportingbet Plc reached an agreement to sell its Turkish website to East Pioneer Corporation. Sportingbet, the online betting company located in England, will sell its Turkish website for approximately £125 million. The move will temporarily cost the firm money, but is expected to strengthen them in the long run.

Turkey is an unregulated market for online gambling. Sportingbet has operated there tax free for some time, but a decision was made to move its business solely into regulated markets. The regulated markets have lower profits for online casinos and betting sites, but also come with lower risks and higher stock prices.

“We believe the unregulated income stream drags down the group,” said Sportingbet CEO Andrew McIver in a telephone interview with Bloomberg. McIver said that the company always planned to ditch Turkey at some point and this was a good time to do so.

Earlier this week, their negotiations with Ladbrokes fell apart due in part to the Turkey market. Ladbrokes wants to purchase Sportingbet, but considers the business in Turkey a liability. By selling the Turkish website, Sportingbet should be more attractive to Ladbrokes, who has said that they are still interested in a deal but not willing to rush into anything.

For some time, Ladbrokes has tried to grow its company to compete with the larger William Hill. Four years ago, Ladbrokes was in lengthy negotiations to buy 888 Holdings, but that deal eventually fell apart. Then again this year Ladbrokes again negotiated with 888 to buy the gambling website but eventually walked away because the two companies could not agree on a price.

32Red Targeting Regulated Markets

Monday, September 19th, 2011

32redWhile there have been many fluctuations in the volatile online gambling industry, 32Red Casino is seeing its biggest success at the moment. After a record-setting 2010, the company is looking for a record year yet again in 2011. As part of their business model, they are eschewing unregulated markets, such as the United States, and going after licensed markets. As such, they are currently eyeing Italy.

Speaking with Reuters, 32Red CEO Ed Ware said that the company is “investing more money in marketing at the topline and we are being more aggressive with our promotions, which are bringing in new players.” The company is expecting to make £2.1 million in profits this year before taxes and total revenue of £22.1 million.

More aggressive advertising has been a large part of their success. 32Red now sponsors the Swansea City Association Football Club, a Welsh professional football club that is part of the English Premier League. In addition, 32Red has aggressively promoted its brand through television advertising.

Italy is seen as their next conquest. The newly liberalized market is thought to be a big opportunity for the top online casino company. Ware says that 32Red is “only interested in regulated markets,” and wants to work with governments from the inside rather than approaching the market from the outside.

In addition to the current strategy of going after regulated markets and using aggressive advertising to get their name out there, Ward says he would consider buying smaller companies. They are also interested in becoming licensed in Spain, though the economic situation there worries Ward.

When many gambling companies have been hurt by Black Friday and its subsequent consequences or by the struggling global economy, 32Red is thriving. The company is licensed in Gibraltar.

Reputation Building Amongst the Online Gaming Affiliate Community

Sunday, September 4th, 2011

In our last blog entry, we discussed the importance of reading forum boards and gauging complaints in valuing an online casino’s overall reputation. As mentioned in the post, the bulk of complaints and consequential reputation molding comes from players sharing their own personal experience at the casino in question.

But what about complaints from non-players, such as business partners or the online gaming affiliate community? Should these be used to gauge the reputation of an online casino as well? Here at OCS, we most certainly think so. The affiliate community, in particular, plays a key role in helping shape a casino’s reputation. Case in point is the Grand Prive group of internet betting sites.

If you’re new to the online gambling scene, you may not have heard about the “scandal” that took place a few years back between Grand Prive and the affiliates who helped generate traffic for their casinos, and consequently, grow their business. Basically, what happened is that Grand Prive decided to pull the plug on their affiliate program and there was a big fallout with affiliates. In the end, Grand Prive was basically labeled a rogue, and to this day, remains on many a blacklist.

What also remains are forum threads tracking the practices of Grand Prive, one of which was a thread at reputable watchdog affiliate forum, Affiliate Guard Dog. In the thread, it is revealed that Grand Prive had placed redirects on it’s online casino properties, taking visitors to new domains with the prefix “bet” added to the original domain. For example, now redirects to

It is now confirmed that Grand Prive has reopened it’s doors to US online gamblers, and consequently, ended it’s licensing agreement with Microgaming Software. Furthermore, it appears that Grand Prive is mailing out software CD’s with a software platform called Betonsoft. There is also speculation that Grand Prive owns the software platform.

Just to clarify, this is by no means an endorsement for U.S. players. As mentioned, reputation amongst non-players and affiliate partners (or rather, former affiliate partners) goes a long way. Judging by Grand Prive’s past behavior, the reputation of this online gaming group still has some affiliates on the fence.

A Look at One Club Casino

Thursday, September 1st, 2011

one club casinoOne Club Casino is one of the newest casinos to be featured here at, but by no means should it be overlooked. The casino, which uses Real Time Gaming software, has an impressive selection of casino games and some good bonuses.

More than 120 casino games can be found at One Club Casino, each of them part of the impressive RTG suite. Among those games are progressive slots with jackpots of over $5 million. Each game is available to play for free, though for the most tension and excitement you would want to play for real money. The casino has a good selection of slots, blackjack, roulette, baccarat, craps, bingo, poker, video poker and more.

New members can receive a welcome bonus of up to $777 in free casino chips. That is from an incredible 250% match on your first deposit. It isn’t just the new members that receive bonuses at One Club Casino, though. Current members can receive the reload bonus, which is a 75% bonus on all of your deposits. With no limit to the bonuses, that is one of the best deals in the entire online casino industry. The bonus has a maximum amount of $500 per transactions, but no limit on the number of times it can be redeemed.

In addition to the bonuses and game selection, Club One Casino is known for its customer support. Someone is available at all hours of every day to assist you with any problems that may arise.

Promo’s, Jackpots & Big Winners at Club World

Wednesday, August 31st, 2011

Club World Casino is the top-rated online casino here at OCS. Judging by all that is going on at Club USA, it should be no surprise this UK-managed, Curacao licensed/regulated internet casino has earned an outstanding reputation with U.S. online gamblers. Below is a breakdown of this week’s daily promotions, slot tournaments, current progressive jackpot tallies and the recent big money winners at Club USA Casino. See the OCS Club World Casino Review for further details.

As of Wednesday, August 31, 2011 @ 11:22 am EST

Today’s Daily Promotion:

Pick the Game You Like!  The perfect bonus for high rollers, using coupon code PICK75, players receive a 75% bonus up to $1,000 Free that can redeemed up to three times. The play-through is only 25x for slots, keno and Caribbean games, with 40x play-through on Blackjack, Video Poker and multi-hand Video Poker. The only game exclusions, i.e. DO NOT PLAY THEM WHILE USING THIS BONUS, are Roulette, Bingo, Baccarat, Craps, Poker and Sic Bo.This promotion ends tonight at 11:59 pm EST.

Tomorrow’s Promo (through Sunday):

Coming up from September 1-4 are the new month bonuses, consisting of a Slots-only match bonus worth $100 Free (25x play-through; Bonus Code: EXTRA100) an unlimited Slots/Keno/Scratch Cards bonus worth 65% Free (20x play-through; Bonus Code: SLOTS65), and an unlimited Table Games Bonus worth 55% Free (40x play-through; Bonus Code: OTHERGAMES55).

The latter is these bonuses deserves to be highlighted as it is a legitimate table game bonus that can be used to wager on Roulette, Craps, Baccarat, Sic Bo, Blackjack and Video Poker. While it’s not too uncommon to find bonuses allowing bets on BJ and VP, it is very rare (especially for U.S. players) to find a legitimate bonus that can be used on Baccarat, Roulette, Craps and Sic Bo. With a 40x play-through, this is one bonus not to pass up. Again, the code is OTHERGAMES55 and can be claimed here starting tomorrow, September 1 through 11:59 pm EST on Sunday, September 4, 2011.


Click to Join the $500 Free Roll Tournament at Club World

Upcoming Slots Tournaments (see schedule to the right):

They take place throughout the day, spanning 8 to 10 minutes of playtime and ranging from 6K to 10K credits. These tournaments are an excellent way to become familiar with Club USA’s slot machines (powered by Real Time Gaming) while putting down minimal risk for a chance at winning hundreds in guaranteed prize money.

Progressive Jackpots:

Mid-Life Crisis/Shopping Spree: $1.06 Million
Shopping Spree II: $223,000
Caribbean Stud/Draw/Hold’em Poker: $74,820
Jackpot Pinatas: $1.7 Million
Aztec’s Millions: $1.3 Million
Let’em Ride Poker: $160,000
Jackpot Cleopatra’s Gold: $273,000

Recent Winners:

Player Jackie B. won $9,058.63
Player Joseph P. won $12,945.42
Player Jason P. won $7,269.27
Player Bobbie M. won $10,978.77
Player Kary T. won $8,347.09
Player Mike S. won $7,645.24
Player Debra D. won $10,850.60
Player Harry P. won $7,521.69
Player Steven H. won $7,082.87
Player Kathryn C. won $10,978.77